loren

Review of Metropolitan Oral Surgery

This is a really old review that may/may not be ap...

This is a really old review that may/may not be applicable anymore but nevertheless I wanted to share. I got my wisdom teeth (all 4) removed by Dr.Duviner 8~10 years go. The surgery itself was good. There was nothing that was out of the ordinary, staff were ok and Dr.Duviner was friendly. I was put under for the surgery and went home feeling fine. The problem happened after surgery. Even though couple of days passed I kept getting infected in my gum area, even though I followed the after surgery directions pretty carefully. I called the office to ask if this was due to the wisdom teeth extraction and was told it was not due to the surgery and suggested I go see my regular dentist. So afterwards I saw my dentist who told me it had to be the surgery- since there was nothing that seemed out of ordinary. I called the office again, and they finally booked me an appointment. After taking another look and a xray, they discovered that a tiny piece of my jaw was broken off and was lodged in my gum and that was the reason for my repeated infection. They apologized and told me I was 1 in a million odds patient. I had to come in again to have that piece removed. Which they offered free of charge..but I mean they should. After that removal, everything was fine and I haven't had a problem since.

I just wished they took my infection more seriously and had me in to see Dr.Duviner earlier. Instead of outright refusing to take responsibility in the beginning, causing me pain and money seeing my dentist for a follow up. I understand problems do occur but the care I receive after the surgery was a huge disappointment.

It's definitely been awhile since my surgery and I hope if something similar happens again, the staff will take better care of their patients and take the issue more seriously.