Sam Crouse

Review of Guoman & Thistle hotels

Went for afternoon tea. Reserved online, but when ...

Went for afternoon tea. Reserved online, but when we got there they didn't see our reservation, fine enough, they had a table for us though.

Unfortunately it was in the far corner, with no view. It was clear we were given this table because it was the last one that hadn't been reset for dinner service. Dissappointing. The table was set for 2. We had 3 people. One was my daughter. They brought a chair but never ANY tableware.

We order the classic afternoon tea (the food, tea and presentation was fine). The server left before we could tell what my daughter (you know the 3 year old in a dress who was clearly excited for the tea party...) wanted.

We had to flag down a DIFFERENT server to order an orange juice for her.

I get it, this place imagines itself as upscale. Upscale means you don't cater to my daughter, that would be fine. It is however just stupid to assume she isn't eating ANYTHING (and doesn't need tableware of any form) and also isn't drinking anything.

Overall, I feel like they wish we hadn't come, and did nothing to make an experience great for my daughter. They didn't need to make anything special for her, but you know it would have been nice to bring her a plate.