It s alright for a day out, probably won t go agai...

It s alright for a day out, probably won t go again. The whole ticket situation is abit silly. I booked online so there should be a seperate queue for people who have booked online because I stood in the ticket queue for about 15-20mins with a bored toddler. The woman at the ticket desk was abit rude trying to say Iv come five mins later than my booking slot, which I didn t because I was actually in the queue for ages. So Yh, staff could be abit politer and understanding and don t offer tickets online if you still have to queue to enter anyway. The gift shop was tiny and and not spacious enough to get a pushchair around and was over crowded. Due to covid you should have something in place to make it more comfortable to get around the gift shop with only so many people at a time. Also the windows of the aquarium and penguin area need to be cleaned regularly as I could see loads of little hand prints and smears over it. During covid this must be done more regularly.