Shana Sloas

Review of Pella Windows & Doors Orlando

Seriously do not use this company. Very expensive ...

Seriously do not use this company. Very expensive and disorganized! We bought 42 high end windows and they sent one guy and his young son to remove all windows, install new ones and do trim work! What a joke! 2 people for 42 windows!!?? I was 8 months pregnant, the installers left broken glass all around my yard and inside my house! I found broken glass in a drawer of my changing table. Why was that even opened!!?? I had to constantly go behind them and clean up. We called and complained so much but got very little response. Finally had to demand a new set of installers come in. Pella also failed to find out exactly what the city of winter springs wanted in an inspection. I had to push for winter springs inspection to come out..Pella assured me over and over the inspector was supposed to come out in the end.. I called and scheduled an inspection on my own bc I wasn t sure if they were installed correctly. When inspector came... after the installers put about 40% of trim work up.. inspector said it needed to be inspected before trim work.. so they had to rip all the trim work off!!! I would NEVER ever refer them!!