Reception 10/10. Check-In 10/10. Room was lovely a...

Reception 10/10. Check-In 10/10. Room was lovely and clean but a bit dated and tired. The main issue is we paid a significant upgrade fee to get a premier room but still had no Air-Con. We were given a little desk fan but this was shockingly noisy and the room was so hot it just moved the hot air around. We had an afternoon tea in the restaurant which was very good. We had also booked our evening meal their too and I have to say the whole experience was first class, the service, the quality, the quantity, everything was 5 star. Now the breakfast, truly my worst breakfast experience ever. On arrival we were greeted with a firm room-number I was behind my wife and just prior to this my wife turned to me and obviously didn t hear but before I could introject the woman really aggressively with a raised voice almost shouted ROOM NUMBER . I then stated our room as was very firmly told there s tables by the window Well we finally found what I could only think was there idea of a made up table, big heavy duty mugs, the cutlery just in a pile in the table with what was obviously supposed to be napkins but were little more than tissues. Anyway we waited and waited and nothing so I went to investigate. Thankfully another kind guest explained you just helped yourself to what ever was left, they both said We think they got out of the wrong side of the bed... How true, we decided to go for cooked but this was shocking, obviously all had been cooked off in the early hours and just left in ovens to dry out. the eggs were solid, the bacon looked as if it was cooked perfectly but when you attempted to cut it just shattered, and the sausages you couldn t even cut through the skins... truly shocking. We did pass comment on leaving and I thought maybe we would of been contacted but alas no, so my thoughts and comments are now for all to see.