Lawrence Wong

Review of Shangri-La Hotels and Resorts ...

Check in process was not very good at the horizon ...

Check in process was not very good at the horizon club. Wasn't made to feel very welcomed, not offered arabic coffee etc. (Abu Dhabi was much better)

Horizon club lounge was small and poo compared to other hotels of it's level (i.e. Conrad). Food selection was poor and staff wasn't very friendly.