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Jessica Urias Review of FTD Downer Grove
Horrible customer service. They emailed me twice t...
Horrible customer service. They emailed me twice that my order wouldn't be sent because they no longer had the item. Fine, the website probably should have been updated but okay, I understand. I replied to both emails for a solution, no response back. I then sent a message through thier website and get a call telling me they can help me pick a substitution. Great, I call back and now they can only offer me a refund. Didnt even give me an option to switch the item, didn't even try to recover the service. So disappointing. Will never even attempt to order from them again.
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