Daniel Delmonte

Review of Audi Beverly Hills

I was wrongfully charged a $500 fee for the tinier...

I was wrongfully charged a $500 fee for the tinier of the tiniest dings to the courtesy car I was given during my SQ5's service, a damage that is totally questionable and almost impossible that was done by me in 24 hours. I was never offered another option that wasn't a courtesy car that is not insured. I was never sent the agreement and responsibilities of that car that was given to me. I never agreed to use my own personal car insurance to protect a car that I wasn't even made aware it wasn't protected. I never authorized to have a $500 charge to fix the damage. I was never given the option to fix it myself or to use credit card insurance. All in all, it was a big scam set up to extort $500 from a customer and I've never felt so tricked in my life and definitely did not expect it to happen from a brand like Audi. I'm making everyone I know aware of what you guys did. I'm never having another Audi and I'll make sure to bring as many people as possible with me.