Laura Crain

Review of Toyota of victoria

I went in to get my dash replaced, from the sugges...

I went in to get my dash replaced, from the suggestion of the service rep who told me that it was free for me. They got it ordered then once it came in told me that it was going to take 4 hours to get it replaced and they could only keep it for a few weeks so I needed to get in and get it done now. With some personal family issues going on I finally got some time to bring it in thinking it would only be 4 hours. However, it took longer than 4 hours, then once I finally got my car back the radio was not working. They thought they didnt plug in the antenna so they took it back to the shop and came back and said there was nothing they could do. They then told me if I wanted it fixed then it would have to be diagnosed and it would cost ME, even though when I pulled in the lot my car was working fine. I have been with this establishment for some time and since it has changed owners it has gone down hill.