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This being a "nicer" spa, one would think they would not be made to feel like a liar and or accused of intoxication because they are laughing and joking with friends, but sadly that is what happened to me. I was with a group of my mom friends and we had purchased some wine on-site. When asked, "did you buy that alcohol here," we said yes. The staff member looked at us skeptical and walked away. Not too much later we decided to go to the pool because we were having fun and laughing and some other guests were bothered by this. When the staff informed us we were a bit too loud we were MORE than happy to oblige and quiet down. (Hey, we're moms with no kids! Haha)
We headed to the locker rooms to freshen up and what not. Upon returning, the 4 of us with our lockers next to each other could not access them. We told the staff and she promptly became nervous and said that we had ALL left them open. We had not. (In fact, I even had come back to get my sunglasses and thought my friends was open but it was the one next to hers.) When she entered in the master key to open my locker she flung the door open and said, "you cant have that! I need to confiscate it." It was the left over re-corked wine I had that I didn't finish.
We were pretty upset with the fact that our lockers had been accessed with out our permission or knowledge. They told us we couldn't have the wine because we didn't get it there. Which we had. Then they told us buying it in the W&R tasting room didn't count. Uhhh, okay? No one told us that.
When reaching out and speaking to the Director, she was not empathetic or understanding. She did not apologize. We expressed our feeling of wanting to leave. She said she'd talk to her staff and get back to us. She returned in about 10 mins or so telling us to leave. When one of my friends went to go have her locker opened, because she still had not been in it, the director, followed her in and proceeded to reiterate why we were wrong and insinuate that all of us do not remember leaving our doors open because we were intoxicated. In what world does laughing and joking = intoxicated? It was an incredibly offensive insinuation.
I am 100% sure they either went into our lockers or reset our passwords because they wanted to be there when we opened them. Either was it is extremely rude.

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I was really happy with the massage we received. I was unhappy however with the quality of food and amount of food in which we received. I paid $18 for a Cheese platter and got 3 samples of Cheese. And when I Say samples I mean samples. It was a little ridiculous with how tiny the pieces of cheese were for the price that I paid. The food was definitely over rated

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