I left a 3 star average review because this hotel ...

I left a 3 star average review because this hotel was average. The rooms were ok, but a bit worn. The prices at the bar and restaurant were high. There were many attempts to up sell guests and not many benefits provided with our stay.
The managements message to me today, scolding me that I should have informed the staff of any issues was pretty silly. They know the condition of their hotel. I'm changing my rating to account for the customer service.