JJ A

Review of Eolus Bar and Dining

The food is at most is average. These two server a...

The food is at most is average. These two server always went above and beyond for my groups and myself. Not to mention the menu hasn't changed AT ALL. I can't believe they can still be in business serving the same ole same ole. "
I went in to have what I thought would be a relaxing evening for my daughter and I (the parents out there know how desperately you want to have a nice evening out when you do finally go out...)
I spent 65+ on just myself and daughter and I got treated with the rudest experience that I've had as a mother. I was somehow blessed with a GREAT baby, people who hate kids love her. She cries 1 percent of the time. I was on the roof top with two other tables (NO ONE WAS SITTING DOWNSTAIRS..) My daughter is at the babbling stage so she was just babbling, and a rude customer who was finished with his meal may I add, turned around and YELLED "GUYS PLEASE" in the most rude condescending voice as he gesticulated aggressively. I didn't do anything more because I was in shock. I told my server about what happened and she apologized immensely, and tried to calm me down but I was so upset I was speechless. Even the table next to me said something after the rude guy left. They wanted to play with my daughter and say hi because she was being so sweet and cute. (If the restaurant was actually packed it would have been much louder than my daughter babbling) I thought when my server told the manager that he'd also be disgusted with the situation. What happened? He said "that guy is a regular" After talking with multiple employees who've worked there for years, they all confirmed they had never seen the guy before. This manager didn't apologize to me, didn't offer to comp my tab ((which I'm used to ASK THEM ABOUT THEIR FRIENDS AND FAMILY DISCOUNT) ;)
Not to mention my burger was disgustingly over cooked...I don't think there was even lobster on it) I even heard this new manager YELLING at the staff. The server he was yelling at was a server I personally hired to work at the restaurant I used to manage awhile back. She is one of the best servers I've had work with/for me, and I know for a fact that there was no justification for how he was talking to her ABOUT ME, IN FRONT OF CUSTOMERS. I've seen tables get up and hug this lady because she is that personable with her tables. Unfortunately this manager (names Jason I think?) I have had a rude experience with before. He used to work at Chimayo, and my boss and I were had a business meeting. We dropped over 200 dollars on our meal, and the same manager that Eolus has now was our server. There was one other table in the restaurant and he couldn't get our orders right, and refused to get me the salad I wanted (even though the chefs would make it for me every time I came in..literally that was the only thing I ordered there, so I knew he was just lazy and didn't want to go check with the chefs. My boss was just as upset because he forgot to get us wine when we asked, dressing when we asked. Something I learned when I started in this industry when I was 14. I am fine dining trained, and this establishment doesn't come anywhere near. I'm am very shocked that James hired this guy. He walks around like someone just chopped off his head. And he was sitting at the bar doing paperwork when I was leaving. Until every guest has left, there shouldn't be any servers more or less managers sitting down. Never have I encountered a restaurant with such a snobby vibe.
I am a minority, and it is obvious that a rude older Caucasian man is their priority (I imagine they think he must have more money.) I guess "someone like me" wouldn't have the money they are interested in. If you're a parent save yourself the dirty looks and boring food. Especially if you're not Caucasian. El Moro always welcomes me with a smile when I walk in with my daughter, and so do a lot of other restaurants in town.
I've taken groups here, and have been coming here for years like I mentioned. I will now never go back, and make sure everyone I know hears about the discrimination I have dealt with there.