Janice Levine

Review of Mainely Tubs

Mainely Tubs offers the best customer service of a...

Mainely Tubs offers the best customer service of any outfit I've ever worked with. I arrived at my summer house just hours before guests arrived on a Saturday, only to find that the heating mechanism wasn't working and their shop had just closed. I left a message and got calls back from their president (who was away on vacation) and operations manager, and they put me in touch with a service person who walked me through how to fix it. Then they bumped me up to 1st call on Monday morning. Not only are they so responsive, but everyone there is so friendly! We inherited an older hot tub so we occasionally need repairs, and they have always come right out to fix the problem. Last season I asked to extend my contract by a week to accommodate a holiday weekend and they were extremely accommodating and didn't charge me extra. I am completely impressed with how this business is run and recommend it enthusiastically!