Michael Roehricht

Review of Audi North Austin

Service has really gone downhill at this location....

Service has really gone downhill at this location. I bought both a 2016 Audi Q5 here at North Austin Audi as well as my wife's 2017 Q5 and made a service appointment for her 2017 Q5 (well, I tried to make one) to get a faulty water pump replaced and rattling moon-roof addressed. I left voice mails with one of the service reps for a week to which I got sent to make the appointment and never got a call back but eventually, I was able to make an appointment only to find out after talking to them for a while that they didn't have a loaner available that day and I specifically asked for that since I knew the car was going to be in service for a while. I have been a loyal Audi fan for years but this level of poor service follow-up and due-diligence is concerning, especially if my car is obviously not available the same day to major repairs that are covered under warranty and are known defects. Driving around with a leaking water pump and having the engine overheating is not an option I want to risk and waiting a "month" for the next available appointment when they have a loaner available just isn't right. Audi North Austin, please do better next time or you will loose a loyal Audi buyer.