Elaine Sagar

Review of Blue Whale Spa

Ordered a Hot tub cover- great communication at fi...

Ordered a Hot tub cover- great communication at first informing us there would be a 12 week wait if we wanted to proceed. We agreed. then received a call saying it was being delivered by Fede. At this point we disposed of our existing cover!. Chased when did not arrive to be told it had gone missing but another would be sent that week. After that radio silence. I never write public reviews before I have tried to discuss with the company - however I have sent 4 emails and several phone calls since July - a 3 month period and received no replies!! Extremely poor communication. They do not reply to emails or calls despite promising they will pass to the correct person who will return call. I appreciate it was only a new cover not a hot tub but every customer should count and communication even if only to state they cannot complete order is the minimum I would expect.