On the phone, they tell me I can convert a VHS rec...

On the phone, they tell me I can convert a VHS recording I made of an old TV broadcast special to a DVD. I got there in person and again they tell me I can convert my VHS recording of a TV broadcast to a DVD. The following day after I submit my tape, they tell me they can't convert it for copyright reasons. What bothers me is not their reasoning for not converting it. What bothers me is that I told them multiple times what my VHS tape contained and they said they could convert it. Why have me waste my time going there multiple times to not get the service I requested. They didn't even have the common courtesy to rewind my tape. Terrible experience, terrible service.