Adi Custodio

Review of Shangri-la's Edsa Plaza Hotel

The service was really excellent. I was already pr...

The service was really excellent. I was already provided with care even before I asked the front desk for checking-in. I also remember Noli Soldevilla who made it easy for us to check-out. He immediately attended to us when we were just halfway approaching the front desk and it did not take too long to finish the checking-out process.
Regarding room preparations, it is good that there are plenty of options to suit the guests' preferences even up to the pillows. I opted for the standard pillows as it was a surprise for my parents and I cannot ask them directly as it will give away hints. Maybe on my next stay, I might choose other options.
Location of EDSA shangri-la is positioned very well that it has access to shangri-la mall with ease.
My parents really enjoyed their stay and even stated that they want to have a longer vacation. I couldn't talk much about the whole experience as I did not personally stay long enough and did not sleep in the rooms. But the only reason I could not give a full score is because when we asked to borrow additional cutlery and plates in-room, we were told that there is an additional charge. I'm not sure why there is a charge on borrowing cutlery and plates.
Overall, my parents enjoyed their stay and that would mean a good thing as they are more keen on details.