Lee Boss

Review of Morris Buick

Terrible service experience all around. Body shop ...

Terrible service experience all around. Body shop had my car for 3 months after a rear-end collision, rarely returned my calls until the last few weeks, then I had to leave my car for re-work twice with issues still remaining the third time. The first time I picked up my car the blend on the new rear quarter was VERY noticeable with coarse sanding in the filler still visible under the layers of paint, there was little to no paint coverage on the inner lip of the quarter by the back glass, 3-4 huge fisheyes in the paint by the right rear window, and sanding scuffs on my roof (which had no previous damage).

After leaving it for the above issues I was called again to say the car was ready. When I arrived, about half of the quarter panel was still completely dull from wet sanding, so I left it again for the job to be finished.

The third time I arrived on appointment the car wasn't ready and I had to wait over an hour for the quarter to be buffed then the car washed before leaving. After arriving home and in the sunlight, the fisheyes are still there as well as the roof sanding scratches from poor masking, they are just sanded/buffed to be much less noticeable.

After almost 4 months with my car and 2 re-works it's still a half-assed job. Paint color matches well though, and aside from the listed issues the paint looks good.

I also have a few mechanical complaints on the repair - 15 minutes into my drive home the car started running at about 1/3 power in a limp mode. Not sure if this is from the accident or the repair (abs/traction control sensors?), but I'm waiting on a service appt to try to figure out what's wrong. The right rear of my car also sits about a half-inch higher than all other corners now after the work. I'm having another shop look into this as I have no faith that the Morris repair shop is paying enough attention to ensure a fix. They seem capable, just not committed or concerned with completing the job.

Twice in the middle of this I requested a call with the service manager from the front desk/receptionists to get some help in trying to bring this job to an acceptable close and was assured they'd get back to me the following mornings. I never received a call except for David and I's ongoing conversations.

I have a feeling it's going to be closer to 5 or 6 months before I have a fully functioning car from Morris all from a medium rear-end collision. Again - aside from a couple of issues the paint work looks good and the suspension hasn't fallen off or anything, but I really couldn't be much more dissatisfied in the service, my treatment, and the end result with my car - especially for a certified Cadillac dealership.

While I realize the description above seems dramatic - I've tried to be as honest and factual as possible without embellishment. It's honestly just been an impressively bad series of events.