This was our experience in New York Presbyterian/Q...

This was our experience in New York Presbyterian/Queens, the ER department recently.The staffs NEVER WASHED THEIR HANDS upon touching the patients. Nor did they wash their hands after touching the patients. This includes the nurses, the doctor, the aids and etc. This is why people can go in to the hospital healthy and comes home sick because they get hospital germs, mind you the germs from the hospitals are "super bugs".
Our nurse almost gave DOUBLE DOSE of insulin to my father. Thanks to God because I stopped her. I watched when the previous dose was given 5 minutes ago but by a different nurse who did not tell us who he is and what he was going to do with all that equipment in his hands. He didn't check the patient's name! So I had to keep watching closely and asking questions about whatever he is doing. Not only him, whenever anyone comes to the bed, they never introduce themselves, so I had to read their name tags while listening to what they are saying.

The doctor without informing us gave the order to another different nurse to discharge us but that NURSE FORGOT, so we waited and waited without any acknowledgment. Until I got frustrated and grabbed the doctor and asked him "what is the news?" He said "I thought you were discharged" and he turned to the nurse who was sitting in front of us on his computer said "OH I thought they were in the other bed on the other side...." He thought we were the bed on the other side and since that bed was empty HE ASSUMED we had left....

Overall, I'm thankful that my dad was OK.

I'd like to offer some suggestions as to how to improve better care to patients:
1. Wash your hands.
2. Check patients name tags.
3. Introduce yourselves and explain your procedures.
4. Keep the patients informed.

I heard the working environment is bad and the employees are not treated well. So what happens when your health care providers are mistreated? They under perform and the patients get to pay the price.