Review of Culligan of Indianapolis

3 years ago

Update

**Update**

I am leaving the original review below just as fyi for the original review but I am going to put this update first. I just received a phone call from Jim and Chris at Culligan of Indianapolis it help sort out what was going on. They were amazing to talk to and gave me the answer that I was looking for. They told me best and worst case scenario with an RO system after a boil advisory and told me to get back in touch after the update is released from the water company and they would be able to narrow it down more. I greatly appreciate this response guys.

We have had Culligan installed in our home for about 6 years now. They only seem to be helpful on the phone when trying to sell you something. We are currently on a boil water advisory and I called to ask if our RO system was ok to use and/or what maintenance is needed once the advisory was lifted. They had exactly zero answers for either question and just played the cover your butt game. If you are going to provide a service such as this, make sure that your people actually know what they are talking about. With a 1 month old at home, I could care less about your CYA and just need straight answers. Once pressed, all they said is to have the system serviced but wouldn't give recommended service items. Very frustrating and not hard questions.