We stayed here last year and the experience was AM...

We stayed here last year and the experience was AMAZING. This time not so much. Hotel staff is very nice and friendly but the housekeeping is not. During a 5 day stay we had to call twice to request a room clean. Not something you would expect when paying over $1K. When the room was cleaned, it was barely done and the sheets were not even changed. Every morning housekeeping can be heard yelling and being loud in the hallway, waking you up. Also the hotel lacked a fridge and microwave. Most hotels at least offer one or the other. Room service is pricer than normal. A single bowl of strawberries was $16 when the service and delivery fee were included. However the hotel is in a great location and the staff is nice and friendly. There is also a Starbucks in the lobby which is a huge plus.

Update: Spoke to a manager that was nice and apologetic for the inconvenience. She made the situation better by giving us SPG points and be allowing a later checkout on the final day.