Datta N

Review of Atria Convergence Technologies

I should have read the actual customer complaints ...

I should have read the actual customer complaints here before I took on the connection.
They commit fraud. There is 20% reduction in speed no matter the connection you take. Piss poor customer 'care'.
Absolute scoundrels overall. DO NOT GIVE THEM YOUR BUSINESS.

1) They blatantly commit fraud and scam
I paid 6k+ upfront for a 6 month connection with a free router (in lieu of 1 month free internet). End of the month I notice a Rs. 150 charge on my account which is super surprising
I call them to find out what the charge is, and they tell me that the plan was changed from '6+1 month to 6 month + wifi' hence this is a 'change charge' or 'pro rata' charge. (the reasoning depends on the customer care representative you call)

This makes ABSOLUTELY NO SENSE. ABSOLUTE 100% KNOWN FRAUD
a) I didn't sign up for this, they do this intentionally to scam unknowing customers. I have a written PROOF that I was on 6M + free wifi router.
b) Even if a customer DID change the plan mid way, how can it be a 'pro-rata' charge? All you have to do is NOT give that free 7th month of internet!

2) They have given me a faulty router to begin with. I'm supposed to get 75 MBPS, but this wifi router gives 60MBPS on a good day standing right next to it. A MASSIVE 20% cut in bandwidth!
I have been chasing for 5 weeks, since Week 1 and they just auto close the complain number and the customer care reps act like the cheekiest bunch of &*&*# you've even met.

They repeat the same grind knowing that it is bull, and wait for you to lose your cool and then cut the call for being 'unprofessional'