SANDRA Grondin Review of Pointe Hilton Resort/Tapatio C...
My kids and I just had a fabulous trip to Tapatio....
My kids and I just had a fabulous trip to Tapatio. We usually go once a year and unlike some other reviews have never had any cleanliness or pest issues. This visit was no different everything in the room was perfect. We came in the middle of the week which we have never done before and it made a huge difference in how crowded the resort was I am sure.
Upon arriving we changed into our swimwear and headed over to the Falls, our rate included a Cabana for each of the nights we were staying. I unfortunately didn't read the small print that I needed to reserve it in advance. Not to worry Kerri the Falls manager got us in a cabana for the rest the afternoon and reserved our cabana for the following day.
Our afternoon was fantastic Ryder was our server and he kept my drinks coming and reminded me the of the time to order dinner since I had previously mentioned we were doing dinner at the cabana before leaving the Falls that evening. The food was out swiftly and everything was hot and delicious.
That evening we swam in the family pool and basically had the pool to ourselves it was perfect for a night swim.
The next morning we arrived at the Falls and checked into our cabana at the lower pool. We were there for a few hours then left for lunch, that's when we hit the only snag of the trip. While we had gotten pizza delivered to our room they completely cleaned out our Cabana including the swim toys my sons had playing with. When we returned no one was sure where everything had gone. After some looking they came back and had found everything that was missing. Kerri came back down and as an apology got myself and our family a round of drinks. Our server that afternoon was the amazing Rachel, she was on top of the service all afternoon!
Just a friendly reminder the dining options are limited still because of Covid, we were able to use food delivery sevices and it paid off.
Thanks Vince, Ryder, Rachel and especially Kerri for making this an amazing and relaxing trip! We will definitely be back again
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