Ken Stephen

Review of Westin Times Square

Beautiful property, room very comfortable but smal...

Beautiful property, room very comfortable but small and a bit cramped compared to other hotels nearby. Plenty of storage space in the room but very limited space to put out toiletries in the bathroom. Housekeeping gets a big black mark -- I found a pair of dirty socks left by a previous guest lying on the floor by the window. Long wait at check-in while a pair of frequent guests held up 2 of the 3 check-in agents with some friendly social time (nice to see you, what have you been up to lately, that sort of thing). At a lower price point, I might tolerate these things but not at these rates. The hotel also imposes a hefty service fee of $25/day plus tax, which covers a number of touristy services that were of no interest to me at all. I won't be back.