Within the last month we purchased a vehicle from ...

Within the last month we purchased a vehicle from this dealership. We encountered several logistical issues with the sales department. I will start by saying, I am female assisting my 19 year old son buying his first vehicle from a dealership. I have been involved with the purchase and sell of numerous vehicles and homes, so I am familiar with the process. Upon initial test drive, we offered to purchase the vehicle. We offered full asking price, which was fair according to Kelly Blue book. At this point, we were told they didnt have possession of the title. As our lender required immediate possession of the title (which is common practice), our purchase was stalled. The sales team required us to put a $100. deposit on the vehicle so they didnt sell it to someone else, while we waited for THEM to get their paperwork together, and acquire the title. When the title finally became available, two weeks later, they withdrew not the $100 deposit, but $1000.!, without our knowledge. This resulted in a negative balance and nsf fees with the very same bank providing lending for the vehicle! At this time, I realized the sales team provided us with copies of all signed documents BUT the sales paper detailing the $100 deposit. Coincidence? I did not confront the sales team regarding the lack of providing a copy of this one document, expecting earnest efforts to correct the problem. They did return the $1000 right away, no problem. However, at the final signing, they failed to provide copies of more than one document, again. I did make it a point to request them. Everyone was kind enough, but I cant help but see the coincidence and repeated failure to openly provide adequate documentation. I believe it is customary to receive copies of any and ALL documentation signed with big purchases. We shouldn't even have to ask. We also asked to take possession of the vehicle while waiting for the title, our salesman told us we could not because of "insurance reasons". I responded that's unfortunate, I know several local dealerships allow a test drive of a vehicle for 2 days, without a deposit. So either the salesman was lying or they need to step up their service quality game. I probably wouldn't return to this dealership in the future as I find it difficult to trust they overlooked providing copies of signed documents more than once and someone authorized the $1000 withdrawal. I hope this helps others.