I've honestly never had an issue with this service...

I've honestly never had an issue with this service before, but this time the driver who was originally scheduled to take me to my appointment was exposed to covid. So, in turn, I was transferred to a different driver. However, Provide a Ride themselves failed to notify the other driver that they were now scheduled to drive me. So, I was forced to reschedule my oral surgery. How do you fail to notify your own driver of their schedule change? That's beyond me. Poor professionalism. Other than that like I said it's a decent transportation service. They just need to get it together.