Ian Strzyzewski

Review of Honda of Serramonte

I showed up for scheduled service on 6/18 at 8am. ...

I showed up for scheduled service on 6/18 at 8am. After having my car looked at, they told me it would take 3 or 4 hours to handle everything. I declined the shuttle and walked to shop near by. I made sure to return at the 4 hour mark.

My car was not ready and I was told it will take 5 or 6 hours at this point. The person helping me then said it's usually 6 hours for what I needed done. This was not conveyed to me at the start.

The person helping me texted me to say he was taking lunch and would check on me after while I waited in the dealership.

At the 6 hour mark, I checked in again on the progress. Things were still not completed. The person helping me called me - while I was sitting 50 feet away - to tell me more about the cost of my visit.

I referenced a coupon on their website for 15% off major work -- which this seemed to be since it took 6 hours -- and was told I needed to present any coupons at the very beginning. The coupon itself says to present at time of purchase. The man helping he made a big deal to say he was checking with his manager and would honor the coupon.

The coupon was only applied to a small portion of the over all bill. The 15% off coupon was only good for roughly 0.03% of the entire bill.

At the 7 hour mark I checked in again and was told my car was waiting for a car wash.

Finally, after almost 8 hours, I was able to drive off the lot.

There were still spots on my windshield and I had to readjust everything down to the radio station they changed while working on my car.

The follow up emails asking how my visit went had broken links and had nowhere to privately give details of my visit.

This was a very disappointing experience.