My wife and I had booked a weeks stay in Cleveland...

My wife and I had booked a weeks stay in Cleveland for our anniversary and upon arrival we were greeted with very friendly staff. That is where the positive experience ended. Upon arrival we were hit with a surprise fee that was understandable, but throughout our stay they continued to keep taking that same fee out of my bank account every single night sometimes twice a night. We had budgeted for this trip very tightly and with all of these charges we were in a tight spot money wise. Upon noticing these charges we contacted the management who had no idea why this was happening (which is troubling). Their solution was to remove our cards from the system and wait 3-5 business days for the money to be reimbursed. The very next morning two more charges had come out and my account was now overdrawn because of the size of these charges. The hotel offered us no further help so we had to simply check out because we literally could not afford to eat which we informed the hotel of. They gave us some halfhearted apologies and offered a cheap bottle of wine. Our anniversary was incredibly stressful and our week away became a two night stay (which they charged us for!) because of the complete failure of understanding by the staff here. Upon being refunded MOST of our money they have now taken more money out of my wife's account and overdrawn her account as well as mine. I will never return to this place and recommend others be very wary of staying here. The financial strains are going to effect myself and my wife for weeks to come.