Oluwaseyi

Review of Bruce Chevrolet

I've always serviced my car here since buying it. ...

I've always serviced my car here since buying it. I've never had any issues asides my last encounter. I'd scheduled my appointment on their website like i've always done. About a day (or a few days, not sure) later i got an email from one of their technicians requesting for more details on the work i wanted to get done. I responded to his email.
On the morning of my appointment, the gentleman at the front desk told me he had no records of my appointment and was pretty adamant in turning me back and having me reschedule. When i told him i'd scheduled online, he came up with this incredulous narrative of how their online scheduling system was broken. I showed him my email communication with their technician and argued that he'd reached out in response to receiving my scheduled appointment. The gentleman reluctantly accepted to service my vehicle. This one interaction proved utterly distasteful and has made me reconsider using this vendor for my future car servicing needs. I haven't had to service my vehicle since my last appointment though so let's see how well the sun and moon aligns on that day.