I don't understand why this hotel gets such good r...

I don't understand why this hotel gets such good ratings. I have stayed here multiple times over the last years, and I have been disappointed on every stay. I am a diamond Hilton member and a regular at many Hiltons around the world, this one is simply bad. The hotel is very cramped, the rooms are dark and always hot. In wintertime the ac does not cool as "it is switched to heating mode" according to the staff.... The hotel is full of large and small stairs in the hallways which is difficult to navigate with suitcases. As this hotel is in the theatre district almost all the guest are pensioners from all over the UK. This results in endless lines at breakfast. The breakfast room is completely full and has a very small selection. The staff is not friendly and seems to be tired of the overload of complaining old people. The wifi has a dreadful reception and is extremely slow. Avoid, especially if u are traveling on business! Oh.... And 16 pounds for a glass of champagne at breakfast.... Don't rip off these oldtimers Hilton!