Picked up my cat from boarding and she was covered...

Picked up my cat from boarding and she was covered in urine and feces. I paid for a bath and nail trim and they did not do it, and when I asked them to wash her off they told me they couldn t do it. So I received my cat back covered in urine and feces and then had to put her in my car. Have come here for years and never experienced anything like this. I will never come back to this vet again and I highly recommend you don t either.