We stay over 60 nights a year in hotels and expect...

We stay over 60 nights a year in hotels and expected more from this 5 star hotel. The room we were 'allocated' fell short of our expectancy and we experienced several problems both with the location of the room and housekeeping. Check in was good, we were escorted to our room, turned out to be the top floor, a long way from the elevator and overlooking the street. We discovered being in a room on the top floor meant that the eaves were a problem . We asked for a lighter weight bedding and more coat hangers,
both flung on the couch when we were at dinner. I remade the bed and put the hangers in the wardrobe.
At night the street was noisy, bathroom drains smelled. We had asked for a quiet room. Rather than have us leave, the hotel upgraded our room but did not add the extra pillows previously requested, we did not bother to request them. We had one good nights sleep. At check out the hotel gave us a gift, we would much rather have had a better Hotel experience.