First things first, if you are using a red letter ...

First things first, if you are using a red letter day experience voucher, do not forget your voucher!! And be prepared to be treated like a middle class citizen if you are using one.

We were initially greeted with a smile until the lady found out we d forgotten our voucher and suddenly we were no longer worthy of smiles, ok so the email confirmation right at the bottom in the small print said don t forget to bring this (we both work full time and have busy lives! We missed this) otherwise we were told nothing about this, even when we called to book and we re asked to give the voucher code reference. Its been left that we take a picture of the voucher and email this to them once home. (Lets see how simple this is ... TBC).





Maybe it s because it s January and everyone is miserable that our experience was so disappointing, but I would certainly not pay out of my own pocket to stay at this hotel. I m also not sure how it s rated 4* but I m no hotel inspector.