After initially leaving a very positive review for...

After initially leaving a very positive review for this company due to my pleasant experience of signing a lease with them 9 months ago, I am disappointed that I feel this compelled to leave a poor review. Please take my advice: DO NOT RENT FROM THIS DISGRACEFUL, POOR EXCUSE OF A COMPANY. The staff throughout this company from the local office (Abbington Crossing in Charlottesville, VA) to the corporate employees are both incompetent in their jobs and unprofessional. After moving out, I was charged more than $1000 for a "damaged" carpet that apparently had to be completely ripped up (2 square feet of stains UNDERNEATH the carpet, and nowhere visible on the top as proven by the pictures they provided). Here's the real kicker-they ADMITTED to not having photo documentation of the carpet when the tenants before me moved out. Meaning, they admitted to not being able to prove I caused this damage (I did not), and they STILL are trying to pin it on me...truly worthless excuse of a company and management team. In addition, I was not given a call back from the debt collections department after leaving a message for them after missing their initial call 15 minutes before, until a WEEK AND A HALF LATER. Truly terrible way of doing business.
Here are just a few other poor experiences I had while living in this apartment complex for only 7 months:
1. Someone else's payment was credited towards my account. I paid the balance amount as shown and was then told I did not pay my rent in full (I kinda just assume an apartment complex can figure out how to bill their residents for their monthly rent correctly, but I guess you truly can't assume anything with these people). I paid the rest of my rent the next day.
2. I needed to terminate my lease early due to a job opportunity in a different city. NO ONE in the office knew the correct information regarding the logistics of picking between certain dates of moving out and was subsequently charged extra when I was explicitly told by two separate employees I would not be.
3. One of the aforementioned employees somehow managed to give me someone else's termination form during a FACE TO FACE interaction where I gave my first and last name as well address TWICE. Truly negligent and careless.
4. The office manager's professionalism is laughable at best. When initially speaking to her over the phone about the bill I received with both the carpet damage charges as well as the charge for the mistake in date of move out, she had the audacity to ask me to leave a review reflecting the positive experiences I had while living on the property after telling her I would be sure to leave a review that reflected this entire ordeal. For a company that can't even get their employees on the same page in regards to standard leasing practices, process payment transactions correctly, or grab a piece of paper with the correct identifying information on it, it is certainly bold and NOT their place to be soliciting positive reviews.

In the off chance that anyone from Weinstein Properties actually reads this and doesn't just respond with a cookie cutter positive response: do NOT respond to this. You have NOT been working closely with me on this issue as it took a week and a half to return my call I placed 15 minutes after missing your initial call. You have NOT provided a settlement that is substantial, agreeable or satisfactory to any party other than the company itself. No further response or communication is requested from any part of the Weinstein company.