Lyndale Brunson

Review of Assist Ambulance Company

This company was tasked to pick up my mother post ...

This company was tasked to pick up my mother post hip replacement surgery. After waiting 3 hours past her pick up time we called the dispatcher and we were told they would be there in 10 minutes. we called back 45 minutes later and we were told ten minutes again. 45 min after that, we were told they were in the elevator of the hospital. 30 min later we were using the back of our SUV to bring my mother back home.

I called the supervisor and t as introduced myself as a Paramedic and I was met with disrespect and excuses by on duty supervisor.

This is not acceptable, this little rant is not the end of my discussion about this less than mediocre operation. As a professional you are supposed to be able to deal with critical opinions and concerns, not get upset and disrespectful when faced with them.

The fact that I am in the industry and was dealt with in this manner makes me afraid for others and their loved ones.

makes me wonder if my last name were different would the call to this guy gone differently. just food for thought anot making accusations