Today (8/19/16), was the first time I went to MedS...

Today (8/19/16), was the first time I went to MedStar Georgetown University Hospital (Department of Otolaryngology). I traveled from Baltimore County via Marc Train, Metro, and Shuttle. I had an 9:10 a.m. appointment with Dr. Suzette Mikula. I arrived in the office at 8:28 a.m.; but I signed in for 8:30 a.m.. I saw called to the counter immediately for insurance information/co-payment. I sat down for 2 minutes then I was called to get my vitals done in exam room. The representative asked if I wanted to stay in the room or go back to the front. I decided to wait in the room (Dr. Mikula) was there yet. At 9:03 a.m., the representative brought in a device and told me that she contacted Dr. Mikula; but she was not there yet. I sat in the room until 9:25 a.m. and I decided to leave. When I decided to leave they (office staff) went to get her. First impressions are lasting. I thought to myself how could Dr. Mikula become my new ENT doctor and she does not value my time. She came to meet me while I was waiting for my refund for the co-payment. I told her that I could not do business with her because her actions indicted that she did not give a DAMN about me as a new patient or value my time.