DO NOT ALLOW THEM TO INSTALL AN INTERIOR. I wish I...

DO NOT ALLOW THEM TO INSTALL AN INTERIOR. I wish I could say "buyer beware" but in this case I write this review as more of an urgent consumer alert for the Upstate SC area. The Greenville SC location assured me on December 4th 2015 that they would be able to install a brand new Katzkin leather interior into my 2003 Z71 Tahoe. The truck is in great shape and this install was to replace my factory leather which had started to fade over time with UV exposure. Jim Burns is the Sales Manager that I dealt with him directly and he promised my truck out in two days. On Saturday December 5th I called the location and spoke with Jim Burns to get an update. Jim Burns stated that the installer had destroyed the new second row passenger seat upholstery while trying to install it and the rest of the interior is finished. I asked to pick my truck up that afternoon and to leave them the seat to finish because I had a short trip the next day on Sunday.

My truck was in horrible condition when I arrived to pick it up that afternoon. My driver's seat belt was not tightened, loose plastic trim panels, loose arm rests on 3 seats, and a head rest in the second row was jammed on backwards. Jim Burns acted like he had no knowledge and did not inspect my truck before releasing it to me. I spoke with Jim Burns prior to leaving and he assured my interior would be correct when I dropped it off on Monday December 7th. Rogers Stereo had my truck for another two days and did not fix anything. They merely installed the second row seat they had damaged and assured me the truck was complete. My only option was to let Jim Burns keep my deposit of $680 and I had to contact the regional Katzkin Leather executive. I also asked to speak with the owner, Frank Rogers on this day, of which Jim Burns repeatedly verbally side stepped my request. I resorted to having a family member call another Rogers Stereo location to get the contact info for Frank Rogers. I travel with my job and had to leave the area.

Katzkin referred me to another installer in the FL area of where I am working. They inspected my truck and found the following with the install from Rogers Stereo: They did not replace driver's side seat cushion as requested (they charged me for it), leather kit was jammed on both second row seats in reverse (left was on right, right on left) and stapled numerous times, arm rests installed on wrong seats and upside down, loose seat belts, various missing hardware, heated seat elements were cut by a knife and reinstalled, and many damaged plastic panels which took weeks to find through the Chevy dealership system. Upon speaking with Frank Rogers he admitted that his sales staff at the Greenville SC location lied to me and that he knew he did not have any competent Katzkin Leather installers to complete the job while my truck was in his shop. Frank Rogers seemed understanding of my cause and allowed me to contact him with any further issues via his cell phone. The shop in FL had to replace 90% of the first, second, and third row seats with parts of the new Katzkin Leather having to be replaced after the failed install from Rogers Stereo.

Katzkin and Frank Rogers agreed to repair my truck to my satisfaction. In the end it took 60 days to finish the interior on my truck due to shipping time of parts and finding repeat damage from Rogers Stereo. This transaction was finally complete on February 11th, 2016. I called and spoke to Frank Rogers for final payment as agreed.

He passed the phone to Jim Burns who was quick to accept my payment info and immediately got off the phone with me without concern for my truck or apology for his lack of integrity and customer service. Ending total for this "install" was $1,360 minus the cost of a plastic trim panel they damaged and I have yet to locate a replacement. I still keep the photos of my damaged truck as a reminder to thoroughly investigate where I decide to spend my hard earned money. Cannot recommend for service, sales, or installs of any kind.