While my wife and I are happy with the vehicle, it...

While my wife and I are happy with the vehicle, it is the interactions with financial services manager Darryl Dudek that has warranted this one-star review.

We decided to purchase an extended-warranty, "Dents and Dings", on Darryl's urging. He told us that should, for example, a run-away shopping cart hit our brand new Jeep we could bring it in and have the minor damage fixed without any hassle. As it happens, 6 months after the purchase date, that exact scenario occurred. Great, we thought, this is why we purchased the extended warranty. Darryl was right!

Well, we called Darryl and imagine our surprise when he informed us that actually, no, the damage wasn't covered under the warranty. It was only dents, and not small scratches, that would be fixed. What, my wife asked, was the difference between a ding and a scratch? Come now, Darryl responded, you know the difference between a dent and a scratch. He managed, quite effortlessly, to be both condescending and patronizing in his response. How dare we waste his time with such stupidity? We must be idiots for even asking!

Except, Darryl, the question wasn't about "dents". It was about "dings". And there is an implied difference between the two in the very title of the extended warranty. And while the information on the Care4 website itself is quite clear about the limitations of the policy, you were quite vague about these limitations during the sales process and quite rude when you "explained" them to us moments ago.

I am glad we have a new car, and the Jeep itself has been great so far. But this interaction 6 months in has soured our experience with the dealership and we would most definitely not recommend it. While we had very pleasant experiences with other staff members, you Darryl receive a thumbs down.