I would not recomend BMW Gallery to anyone. I was ...

I would not recomend BMW Gallery to anyone. I was neglected and dissatisfied. My safety was an afterthought by everyone who was involved with the purchase of my car. I experienced negligent workmanship and poor customer service. The car was inspected and had the tires rebalanced before I picked it up. They allowed it to leave the lot with a burnt out headlight, disabled cruise control, undrivable front brakes and, paper instructions in the oil filter! If I knew my expierience was going to be such a headache with them, I would laugh at the thought of giving them a single dollar...

After three weeks of having the car, the engine light came on. I took it to my own mechanic shop for a secondary overall inspection to find out that only 50% of the front brake pads were connecting to the rusted rotors. I was shocked! The engine light was a faulty sensor. The gallery, reimbursed me for the inspection and for my mechanic to enable cruise control. However, they wouldn t allow my mechanic shop to fix the brakes and sensor immediately because they perfered the work to be carried out by VW. They showed that my safety wasn t a priority by putting the car back on the road.
The remaining work was carried out by VW. The senor was not replaced but fixed with a software update. After the work was carried there was no follow up from BMW. Now, six months later, I sit here writing this review with an engine light showing the same faulty sensor...

Upon getting my first oil change at Mr. Lube, the techs and I were amazed to find the original paper instructions in the oil filter. I m appalled by the careless attention of the tech who originally serviced my car upon purchasing it. I m dissapointed in the poor treatment and care as a customer. And I cannot believe that a so called prestigious dealership would offer such terrible service. Never again will I deal with BWM Gallery.