1) About the bed room. The pillow quite often has...

1) About the bed room. The pillow quite often has sting smell. (during my past few stays)
Good point: Action on the complaint reasonably fast.

2) Check in problem. When 2 guests book each for one night (total of 2 nights) and want to
stay in the same room for the two nights. We dont know how to check in at the kiosk with this condition. We had this annoyed problem.
(a) We had the attendant to help us at kiosk to check in but failed.
(b) We then went to the counter which has a long queque but the standing attendant
told us that we need to get a written slit from that kiosk attendant who did for us
that we had a problem at kiosk to check in and then only can be done at the counter.
otherwiseRM15 will be charged.
(c) When we went back to the kiosk, that particular attendant was not there
(d) Another attendant helped us to meet the above requirement.
(e) but on the second day, after our tired shopping at the outlet when we went back to
room, they keys could not be used and we have to queque at the reception counter
to get the new keys.
Highlight: The process flow to check in whether by kiosk or counter is not clearly defined.
and create a lot inconvenience for customers. The check in process is definitely
not effective.

(3) Wubai concert tickets on 5 Oct 19:
We booked online, the terms and conditions sent to us did not mention the ticket collection point. On 5 Oct 19 We went to two membership counters who confirm that to collect the tickets at GIS. When we went to GIS we were told to get from the Arena of Star
from 12 pm to show time. (they also remarks that before 5 Oct 19, ticket collection point is
at GIS). Problem: Poor communication to customers lead the customer walking here and
there. Note: My other friends also complained to me when they went for Yu Ya Taiwances concert.