Anthony Scott

Review of Enterprise-RDU Airport

GMC Yukon Drop Off Fee (Charlotte NC)

GMC Yukon Drop Off Fee (Charlotte NC)

Good Morning Sir,
Thank you for providing excellent customer focus, excelling at ensuring smooth transitions for weary travels, and keeping your team performing at the highest level. July 2019 is a record for heat ever recorded on this earth.

You are great at leading and must not be overlooked for executive training. Corporate headquarters must elevate your unique skill or soon another customer will bring you onboard when their itinerary creates the opportunity to hire you. Please share this with your supervisor and team. Steaks cooked by me next time I visit RDU.

Now business out of the way, let s have fun. Need to drop on brand new GMC rental in Charlotte, NC. It is a wonderful vehicle, drives smoothly, and so comfortable.

As a disabled veteran is will challenge me too much to drive back to RDU on Monday. There is too much construction on I-85. I have arranged to depart from Charlotte after my family reunion this weekend.

There is an Enterprise location near Trade street in downtown Charlotte. I will drop off the vehicle on Monday as a change in return location. My body is just beginning to recovery from driving here.

Originally, I had planned fly here from Tucson, however the only flight available landed at 1:50 a.m. Not a good time for a disabled traveler to arrive, pick up vehicle, and get to lodging. It took me two hours after getting in vicinity of hotel to finally park in another location, walk around asking for directions, and even have law enforcement say there was not a Residence Inn in downtown.

It is co-located at the Marriott AC Loft property. I had parked right across the street from the AC Loft, but did not see the Residence Inn sign. All is well now. Vehicle is with Valet, I will drive it carefully, and purchase one from Enterprise Car Sales. This will be my third Enterprise car purchase.

Let me know what the drop off / one way rental is projected to be. I separate credit cards used when traveling because of the additional blocks placed by hotels, rental cars, gas stations, etc. Gas stations are the worst. If I only top off at a rest break putting $15 in tank, they will block $150. This forces me to go inside and prepay in cash. It is their methodology to prevent gas not paying.

Thanks again for everything, especially the additional insurance recommendation.

Fri, Jul 26, 3:00 AM (5 days ago)
Recommendation: For adaptive vehicles, how about parking them away from main rental area as an option. This gives the drivers an option to familiarize control transition and new positions of controlling devices.

Team Enterprise,
Thank you for the goodness and support during this trip. Your representative addressed all my concerns when I called this morning.

Prime rib dinner cooked by me on my next stay at the Residence Inn (RDU). Plan for a November 2019 timeframe.

Enjoyed this Enterprise adventure! Totally amazing customer focused service with ample professionalism. Stay onboard with Enterprise, it always a smooth transition.

Consumer