Awful experience with this dealership, especially ...

Awful experience with this dealership, especially with Rafael. His professionalism, communication, and customer service was awful. Practices typical used car salesman tactics such as pretending to ask the sales manager about pricing, etc. He also seemed very clueless in his knowledge about the vehicle (warranty, recalls, service history). He also had sent over a purchase agreement but then sold the car an hour before my scheduled appointment. When I arrived on time for my appointment, he claimed he had sent an email to me (despite having my contact information) that the car sold. When I checked the timestamp, it read 2 minutes before my scheduled appointment.

Don t waste your time.