I would not recommend this Hotel for individuals t...

I would not recommend this Hotel for individuals traveling with service animals. They have a pet policy that you must sign to stay there that is far more restrictive than any other Hilton brand Hotel I have ever stayed with in the past. I believe it is intended as a deterrent for individuals traveling with service animals.

They charged a $300 damaged room fee after I checked out. I have requested pictures of the so called damage and have not received any after one month of requesting them. As my service animals are Shih Tzus (8yrs & 4yrs old) I know they did not damage anything. When questioned about the cost they stated they had to clean the room and mattress. This cannot be catigorized as damage. The ADA act does not allow them to charge fees for cleaning so they have to claim there is damage to the room.

Their are plenty of other Hotels in the Phoenix area that do not charge this exorbitant fee, or any fee, for service animals that travel with their owners. I would recommend you book any one of those.