This is my friends review of her expeirnce. This i...

This is my friends review of her expeirnce. This is an update and previous review was asked to be removed....

I finally was able to pick up my car from Len Stoler a month ago. Big shocker the repairs were not all made and the gash in the door that was promised to be repaired before I even purchased the car was not completed. I was given a form with the agreement that Len Stoler was responsible for repairing the door and that they would call to schedule when they could figure out a time. I was asked to take my last review down which I had no issue doing once my car was fully completed. It has been communicated several of times from Len Stoler that the repairs will take 24 hours to repair (24 hours for paint to dry). I dropped off my car on Monday as discussed with Ray and clarified several of times I would be there Wednesday evening to pick up my car. Knowing how Len Stoler works I made sure to call a few times Tuesday to confirm they had not forgotten about my car again and that it was actually being worked on. After being transferred around from employee to employee I was told from Nate that my car was being worked on and would even by ready by the end of the day Tuesday. It was confirmed by two separate employees that my car was being worked on and ready. There was confusion on what was being repaired and it was clarified it was the initial damage to be repaired on the door. I informed Nate I would be by Wednesday night since I was told it takes 24 hours for the paint to dry, since that was the only night I was able to take time off of work (again) to pick up my car. I know he worries about miles being racked up on his potential sales. It is now Wednesday and I have received notification that there was confusion and my car will not be ready today (even though this was clarified with Nate on Tuesday since he stated the car would be fine to drive Tuesday night for pickup it just can not be washed). I have decided to pick up my car regardless of the repairs, this is extremely frustrating with this being my 6th trip out there (I live an hour away). It has been expressed by Len Stoler that things are behind with COVID which I completely understand but I have been very clear about the issue being miscommunication and unrealistic timelines because the amount of time, money, time taken off of work and gas I have wasted to try to meet Len Stoler halfway each time they haven t had my car ready. Len Stoler's favorite line seems to be "that is not my department, I have no control over it" rather than communicating to resolve the issues. Now I'm left with the only option of picking up my car with the repairs still not being completed for pre-existing damages.