Angel R

Review of RESE Property Management LLC

This is the first review I've ever left in my life...

This is the first review I've ever left in my life. I've never felt the need to leave a review, but based on my experience with Gail Kastleman I had to tell you all about my experience. By far the worst customer service. I don't believe Gail Kastleman understands what customer service is. Gail Kastleman was very short and at times unresponsive to concerns or questions I had. There was a time a late fee was assessed on my account because she didn't process my payment on time. She tried to blame it on USPS for not delivering the mailed checks on time, yet I had tracking info showing date and time it was left at her mailbox. Our logistic systems are pretty accurate these days. Strongly advise you mail your payments with tracking if you choose to use this company. Anyhow, I called in to discuss this matter with her. The front receptionist advised me Gail was on the other line and would be a while, I replied it was ok and I would hold. 20 minutes later after being placed on hold the receptionist comes back on the phone to tell me Gail had left the office! She was fully aware I was on hold waiting to speak to her. I couldn't believe it. Yet when I couldn't expect any poorer customer service, she didn't fail yo surprise me. Gail Kastleman speaks for Rese as a brand. I would rate .2 of a star if possible.