We just got bumped. We were booking late notice (1...

We just got bumped. We were booking late notice (12 days before tour departure) and had to chase the confirmation. I explained: no problem if you cant take us on a tour, but just let us know so that we can find somewhere else. Staff kept us hanging on. Eventually we got the confirmation!
Now, on the day of departure to Malaysia (5 days after booking through the site) we got an email informing us that after double checking we cant go. Do you have different dates? Not even a sorry. I'd explained we had a tight time slot. This could seriously ruin someones holiday, so make sure you follow-up with them and book far in advance.