Nakeshia Grimes

Review of Riverside Chevrolet

When taking your car to the dealership for servici...

When taking your car to the dealership for servicing there is an expected level of quality of service that I did not receive at this dealership. James Woods did not provide appropriate updates on the the status of my car in a timely manner and my car was not ready at the time stated. A simple phone call or text message providing an update goes a long way. Communication is a very important in professionalism. I should not have to hunt you down to receive that!!! In addition, He lied to my daughter at 9am about the car being ready by 12pm. A simple phone call to state that additional time was needed would have avoided me taking the day off work. Upon arriving to dealership the car was still not ready and the service manager refused to acknowledge my complaint...by far the worst experience I ve received.