I was put through to Carpenters by my insurer afte...

I was put through to Carpenters by my insurer after a car accident. It was not my fault, but was disputed by the third party. It was almost 15 months ago, and is still not resolved.

Progress is so slow, nothing seems to happen until you chase them yourself. The number the make available on their website is 0844, and with all the chasing you have to do, the costs can add up. I found another local number, but after ringing through and being transferred, it rang and rang with no answer or answerphone.

My case has now been handled by two people, which I'm sure slowed down matters even more. I have emailed a number of times, and as far as I can recall haven't even had an acknowledgement of receipt, let alone a response to my queries within a reasonable time frame.

It took almost a year to get to a point where the 3rd party was threatened with court, and it has been about 6 weeks since their last correspondence stating the 3rd party hadn't responded and they were requesting a decision in my favour.

I appreciate at times things may be out of their hands if dealing with the courts or 3rd party insurers, but a simple courtesy email to let me know would be nice.

Will avoid in future if I have the choice