I called registration 3/21/16 about setting up pay...

I called registration 3/21/16 about setting up payment on a procedure I was having. After she picked up the phone,she talked to someone else, coughed and cleared her throat then she was ready to"talk" to me. She acted too lazy to talk.
VERY BAD phone manners! In fact I was connected to someone else too lazy to talk PLUS she had to cough and sniff in my ear.