Kayla Gieni

Review of Newline Fashions

THIS PLACE IS HORRIBLE, DON'T SHOP THERE. HERE IS ...

THIS PLACE IS HORRIBLE, DON'T SHOP THERE. HERE IS WHY. When I first went to New Line Fashions, the girls were very helpful in finding me a wedding dress. However once I narrowed it down to two dresses and then chose one, the girl asked me if it was because it was cheaper. I was so insulted, first of all what business is it of hers what I'm spending, second of all, I told her no, as a matter of fact it's not, I just like it better. My sister and mom both ended up buying dresses from there as well, they both ordered it in February and paid extra for rush delivery. My sister's dress arrived in about a month, my mom's took 3 months to get there, and arrived 2 weeks before my wedding. They insisted that this was their rush, which turns out was only two days sooner than it would have arrived without paying extra. To make matters worse, they ordered the wrong color, so my mom asked what she was supposed to do. The girl dealing with her was a total b!tch and tried to blame my mom for ordering the wrong color! They ordered her a new one and told her it would be there in a week and that alterations would be free. So it came in a week, she got alterations done, and got it home only to find that they only altered one of the straps and left the other one unaltered. I also had alterations done, I asked to add on shoulder strap. When I tried it on I was horrified that a professional seamstress would put something so ugly on that dress. I asked them to re-do it, so she did. I showed a picture of what I wanted, and it still came out wrong. Oh and one more thing, I asked to pick up my dress a couple weeks before the wedding, they said sure we'll have it steamed for you. Did they? No of course they didn't, so I took it and told them I'd do it myself. I have never dealt with such terrible service, I will never go back and will never recommend anyone to go there. We spent a lot of money there and never got a discount, most stores will do that for a bridal party, but no, they suck every penny out of you.